Privacy Policy

Last updated: June 3, 2025 — app.webflex.ai

Our Commitment to Privacy

Webflex AI is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our chatbot platform.

Information We Collect

• Account Information: Email address, username, organization details, subscription and billing information, profile preferences.
• Usage Data: Chatbot conversations, training data, uploaded documents, analytics and performance metrics, feature usage.
• Technical Information: IP addresses, browser type, device type, log files, cookie and session data.
• Google Data: When you connect Google services (Calendar, Sheets, Classroom), we access only the data necessary to provide the integration features you enable.

How We Use Your Information

• To provide chatbot functionality, process conversations, and deliver AI responses.
• To enhance features, fix bugs, and optimize performance.
• To provide technical support and respond to inquiries.
• To protect against fraud, ensure security, and comply with legal requirements.
• To process payments and manage subscriptions via Stripe.

Google API Data

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only request access to the Google data necessary to provide the features you choose to enable, and we do not use this data for advertising or share it with third parties for their independent use.

Information Sharing

We do not sell your data. We never sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with:

• Service Providers: Third-party services that help us operate the platform (AWS for hosting, Stripe for payments, OpenAI for AI functionality).
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets.

Data Security

We use industry-standard encryption (TLS/SSL), secure cloud infrastructure (AWS), access controls, and monitoring. We conduct regular security audits and maintain incident response procedures.

Your Rights & Choices

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and data.
• Portability: Export your data in a common format.
• Opt-out: Unsubscribe from marketing emails at any time.

Data Retention

Account data is retained while your account is active and for 30 days after deletion. Conversation data is automatically deleted after 30 days unless exported. Training data is retained as long as needed for chatbot functionality.

Cookies

We use essential cookies for authentication and security, and analytics cookies to understand platform usage. You can opt out of analytics cookies in your browser settings.

International Users

Our services are hosted in the United States. We comply with applicable data protection laws including GDPR for European users and CCPA for California residents.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.

Contact Us

For privacy questions or concerns, contact us at: support@webflex.ai

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